At BUY BJJ, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple return and refund process to ensure your experience is stress-free.
Return Period
You have 30 days from the day you receive your order to start a return.Eligibility for Returns
To qualify for a return:- The item must be unused and in its original condition.
- All original tags and packaging must be intact.
How to Initiate a Return
To start a return, please email us at admin@buybjj.com with:- Your order number.
- A brief explanation of why you’re returning the item.
Return Shipping
- Customers are responsible for the cost of return shipping.
- Please ensure the item is packed securely to avoid damage during transit.
Refund Process
- Once we receive and inspect your returned item, we’ll process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- It may take up to 7 business days for the refund to appear in your account, depending on your payment provider.
Non-Returnable Items
The following items cannot be returned:- Items that have been used or are not in their original condition.
- Items without original tags or packaging.
- Customized or personalized items.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at admin@buybjj.com include a brief description of the issue and photos of the item. We’ll guide you through the return and replacement process.Contact Information
If you have questions or need help with a return, email us at admin@buybjj.com our customer support team is happy to assist you.Policy Changes
BUY BJJ reserves the right to update or change this return and refund policy at any time. Updates will be posted on our website at www.buybjj.com, and we encourage you to review the policy periodically.Thank you for shopping with BUY BJJ. We’re committed to providing excellent products and top-notch customer service!
